Turn More Calls into Clients with Professional Legal Call Support
Capture every opportunity with responsive call handling and intake services designed to support law firms of all sizes.
Today’s clients expect fast, responsive communication from their legal team. Qtas helps law firms stay connected with 24/7 live answering, client intake, voicemail management, and after-hours support.
From prospective client inquiries and consultation requests to urgent after-hours calls, our professional agents ensure every conversation is handled with care, professionalism, and confidentiality—helping your firm capture more opportunities while delivering an exceptional client experience.
Who We Service
At Qtas, we provide telephone answering services for law firms of all types, including but not limited to:
⚖️ General & Specialized Legal Services
Business Law Firms
Boutique Law Firms
International Law Attorneys
Property and IP Lawyers
👨👩👧 Family & Personal Legal Services
Family Lawyers
Personal Injury Attorneys
🛡️ Defense & Immigration Law
Criminal Defense Lawyers
Immigration Law Firms
📋 Financial & Estate Planning Services
Bankruptcy Lawyers
Estate and Financial Planners
Don’t see your practice specialty? Contact us and let us design a custom program to fit the specific needs of your law firm.
What You Get
Large Center Expertise, Familiar Support
When you need the skills of a large call center but don’t want to get lost in a sea of other customers, we can help. Qtas has a team of expert agents that become an extension of your staff, allowing you to get to know who’s managing your calls.
24/7 Call Answering and Routing
For many attorneys, client calls can come in day or night. Qtas provides 24/7 call answering services, including on weekends and holidays
Voicemail Services
Our automated phone services provide a smart, affordable way for law firms to manage incoming calls. We assign you a dedicated telephone number where you can leave a customized message for their callers to listen to and leave a message in return.
Your voicemail can be simple with one general use mailbox or set up with a tree of options, including a live agent option for those who need immediate assistance. We can also combine live support and voicemail services.
Email and Text Messaging
Our team members send you real-time notifications of your calls via email or text to make sure you have the information you need, when you need it.
Access to the Qtas Portal
Manage online messages with ease using the intuitive Qtas Portal. Simply log in from any Wi-Fi connected device.
Appointment Scheduling
Our agents can schedule new client consultations, court appearances, and follow-up appointments on your behalf to help keep your law office more organized.
On-Call Schedule Management & Dispatch to On-Call Staff
For law firms that receive after-hours calls, you can send us a copy of your on-call schedule in advance and we will update your account daily with the correct on-call team member. If they are not available, we’ll reach out to the next staff member on your escalation tree by phone, text, and/or email. We can reach out to you by phone, text, email or all three.
Lead Capture
When we answer your calls, we collect detailed information from each conversation. This gives you raw lead data that you can follow up on.
Marketing Support
If you’re running a social media advertisement or other legal marketing campaign, our team offers scalable support. Not only do we take your incoming calls and compile your leads, we also provide detailed reports that help you keep track of your campaigns and their performance.
Compliance and Mandatory Disclosures
We prioritize the protection of sensitive identifying and financial information. Our systems are designed to securely store and transmit data according to compliance standards.
Call Analytics and Reporting
With Qtas, you can get valuable insights into how many calls you’re getting, where those calls are coming from, and other key marketing metrics. This gives your firm the data to optimize workflows and maximize ROI.
Bilingual Support
Qtas uses third-party services to offer bilingual support to clients who speak Spanish or another language.
Top Benefits of Call Center Services for Law Firms
24/7/365 live call answering, voicemail services, after-hours support, and more.
We offer comprehensive call center services that can be custom-tailored to your firm. You can scale up or down as needed and choose the services that work best for you.
Get after-hours support.
Legal concerns don’t follow a 9-5 schedule, so you can’t either. We help you stay responsive outside of business hours without hiring more staff.
Maintain client confidentiality.
Our agents know how to handle sensitive personal and financial information securely to reinforce client trust at intake.
Reduce administrative burden.
Your staff shouldn’t be tied up answering the phone or managing routine scheduling. Qtas allows you to choose the level of support that works for your firm size.
Keep detailed records.
All calls are logged and properly documented to create a searchable record of inquiries, intake information, and call outcomes.
Contact Qtas to Get Started
Are you struggling with managing your calls or just want to improve your strategy? Let Qtas help your law firm handle large call volumes and capture leads 24 hours a day, 365 days a year. Contact us now to take the next step by dialing (617) 479-3700 or toll-free at (800) 514-9500.