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Call Center Services

We Take Our Work Seriously & We Take Pride in What We Deliver

From order entry and lead capture to outbound campaigns and insurance claims — QTAS agents are trained, dedicated, and available around the clock to represent your brand with excellence.

24 /7

Inbound & outbound agent coverage, every day

100%

Customized scripting tailored to your business

MTM

Flexible month-to-month service agreements

We take our work seriously and we take pride in the services we provide!

What’s Included

Inbound Services & Platform Features

Every feature integrates across all service categories — so your call center setup is exactly as powerful as you need it to be.

Inbound Services

  • Help Desk Support
  • Email Notification Response
  • Customer Service Support
  • Event Registration
    Direct Response for Ad Campaigns (TV, print, radio, email)
  • Order Taking
  • Customized Scripting & Dedicated Agents
  • Up-Selling & Cross-Selling
  • RSVP & Course Registration
  • Insurance Claims Processing
  • Fundraiser Telephone Support
  • Sales & Lead Capture
    Survey Response &
  • Dealer Locator

Platform Features

  • Customized Answering & Response-Based Scripting
  • Interface with Customer Website or Database
  • Emergency Call Escalation
  • Service Dispatch
  • Message Notification: call, page, email, text, or transfer
  • Pre-programmed On-Call Schedule (day, week, month)
  • Message Delivery via email, fax, voicemail, text
  • Relational Databases (customer lists, store locators, parts)
  • Caller ID Capture
  • Auto Attendant (live + automated voicemail)
  • Secure Voicemail Handoff & Message Confidentiality
  • Toll Free Service & Custom Call Reporting

 

Beyond Inbound

Outbound Call Center Services

Don’t just wait for calls to come in. QTAS outbound campaigns keep you connected to your customers proactively — following up, confirming, and driving revenue.

Proactive Customer Outreach, On Your Behalf

Our trained agents represent your brand in outbound campaigns — following scripts you approve, tracking results you can measure, on a schedule that fits your operations.

  • Customer service satisfaction surveys
  • Appointment confirmation calls
  • Product use follow-up & supply reorders
  • Follow-up appointment setting
  • Customer data verification
  • New product & promotion outreach
Custom Scripting

Every call follows a script you approve — consistent, on-brand, and adapted to your industry.

Dedicated Agents

Agents assigned to your account learn your products and customers, not just a generic flow.

Detailed Reporting

Standard and custom call reports so you always know what’s happening and how calls are resolved.

System Integration

We interface directly with your website, CRM, or database to keep data flowing seamlessly.

Ready to Get Started

A Connection Specialist will build a custom telephone support plan around your hours, volume, and budget — month to month, no commitment.

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