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Telephone Support Services

A Professional Voice for Every Call, Every Time

QTAS customizes a rate package to fit your specific needs — from high-volume enterprises to small businesses needing part-time overflow coverage. No long-term contract required.

24/7

Live agent coverage — every day, including holidays

70+

Years serving businesses across the US

MTM

Month-to-month service agreement, no lock-in

Affordable, dependable, and always available to take your calls! Month to month service agreement!

What’s Included

Services & Features

Our Connection Specialists build a program combining the features you need to represent your company professionally — full time, after hours, or overflow only.

Services

  • Telephone Answering
  • Support
  • Appointment Scheduling
  • Call Overflow Service
  • Customer Service
  • Help Desk
  • Information Hotline (attendance, hiring, disaster, schedules, tech support)
  • Disaster Response
  • Elevator Phone
  • Monitoring & Emergency Service
  • Emergency Service Response
  • Applicant Screening
  • National Accounts
  • Virtual Receptionist
  • Simple to Complex
  • Account Management

Features

  • Customized Answering &
  • Response-Based Scripting
  • Interface with Customer Website or Database
  • Emergency Call Escalation
  • Service Dispatch
  • Message Notification: call, page, email, text, or transfer
  • Email Response
    Call Patching / Transfer to On-Call Staff
  • Pre-programmed On-Call Schedule (day, week, month)
  • Message Delivery: email, fax, voicemail, text
  • Relational Databases (customer lists, store locators, parts)
  • Caller ID Capture
  • Auto Attendant (live + automated voicemail)
  • Toll Free Service & Custom Call Reporting

 

 

Secure & Confidential

Record or handoff to voicemail for easy secure pickup and complete message confidentiality.

USA-Based Agents

All agents are trained, US-based professionals who represent your business with courtesy and competence.

Fully Customizable

Every script, schedule, and delivery method is built around your business — not a one-size-fits-all template.

Ready to Get Started

A Connection Specialist will build a custom telephone support plan around your hours, volume, and budget — month to month, no commitment.

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