Customer-First Communication Solutions for Service Providers
Deliver fast, friendly, and reliable communication that keeps customers informed and strengthens trust in your business.
At Qtas, we help service businesses stay connected with 24/7 live answering, after-hours support, and personalized call management. Using customized scripts and workflows, our agents provide a seamless customer experience while ensuring every inquiry, service request, and urgent call receives prompt attention.
From emergency roofing and tree service calls to fire and water damage restoration requests, we help you stay responsive, protect revenue opportunities, and deliver exceptional customer service—whenever your customers need you
Who We Service
Qtas offers custom-tailored call answering services for:
🏗️ Construction & Contracting Services
General Contractors
Construction Companies
Trade Contractors
Steelworkers
Carpenters
🔧 Skilled Trade Services
HVAC Contractors
Plumbers
Electricians
Solar Power Contractors
Roofers
Painters
🌿 Landscaping & Outdoor Services
Landscapers
Tree Service Providers
Snow Removal Service Providers
🚨 Emergency & Specialty Services
Fuel and Oil Delivery Companies
Damage Restoration Service Providers
Don’t see your trade? Contact us to discuss a personalized program with services that are matched to you.
What You Get
Large Center Expertise, Familiar Support
Qtas combines the skills of a full-scale call center with a personalized, relationship-driven approach. You’ll always know who’s answering your phones, and you’ll know they’re doing it right.
24/7 Call Answering and Routing
Qtas provides around-the-clock call answering services and support for service professionals who need their phones covered at all times. Whether there’s a midnight plumbing issue or a broken air conditioner on a Saturday, we can handle your urgent calls and route messages to the appropriate on-call staff.
Voicemail Services
Service-oriented businesses can simplify their communications with Qtas’ easy-to-use voicemail services. We assign you a dedicated telephone number where you can leave a customized message for your callers to listen to and leave a message in return.
Your voicemail can be simple with one general use mailbox or set up with a tree of options, including a live agent option for those who need immediate assistance. We can also combine live support and voicemail services.
Email and Text Messaging
You need important information about your incoming calls as soon as possible. That’s why we email or text the details to you as soon as each call is complete. With Qtas, you don’t have to wait to receive caller data.
Appointment Scheduling
We can also schedule appointments for you, including service quotes, installations, and repairs. You’ll always know what’s upcoming so you and your team can be prepared.
On-Call Schedule Management & Dispatch to On-Call Staff
Service providers can forward us their on-call schedule in advance and our team will update our system with the proper team member on-call every day. This lets us route every after hours call to the appropriate person, even if your on-call schedule suddenly changes. We can reach out to you by phone, text, email or all three.
Lead Capture
At Qtas, we never miss a call. This lets you capture valuable leads that might otherwise get missed if your in-house staff get busy.
Marketing Support
Are you running service advertisements? We can help you handle the incoming calls, so you can keep them separate from the calls that come in from customers. We’ll also provide key data points about where your calls are coming from and which ads are the most effective.
Compliance and Mandatory Disclosures
We prioritize the protection of sensitive identifying and financial information. Our systems are designed to securely store and transmit data according to compliance standards.
Benefits of Call Center Support for Service Industries
24/7/365 live call answering, voicemail services, after-hours support, and more.
We offer comprehensive call center services that can be custom-tailored to your business. You can scale up or down as needed and choose the services that work best for you.
Efficient call routing.
Calls are transferred to the right department or technician without delay.
Cost savings.
Avoid the cost of hiring and training in-house staff when you use outsourced call center services.
Excellent scalability.
Qtas lets you scale your services up or down to handle fluctuating call volumes during busy seasons or promotional campaigns.
Detailed call reporting.
We provide you with comprehensive call summaries and analytics to monitor performance and customer trends.
Reduced call abandonment.
Cut down on hold times and minimize lost calls during busy periods by having a live person always available to answer calls.
Take the Next Step with Qtas
Whether you have several thousand customers or just a few hundred, Qtas can provide you with customizable call management support when you need it most. No matter what time of day it is or what your customers need, we can answer questions and route calls without delay. Contact us at (617) 479-3700 or call toll-free at (800) 514-9500.