Exceptional Customer Experiences for IT & Technology Service Providers
Ensure every support request, service inquiry, and business opportunity reaches the right person—24 hours a day, 7 days a week.
For IT and cybersecurity providers, responsiveness builds trust. Qtas delivers 24/7 live answering, call routing, voicemail management, and after-hours support to ensure every client inquiry is handled professionally and without delay.
By acting as an extension of your team, we help you improve customer satisfaction, capture more opportunities, and provide reliable support whenever your clients need assistance.
Who We Service
Qtas provides compassionate and dependable 24-hour call answering services to:
🛡️ Cybersecurity & Data Protection
Cybersecurity
Backup and Disaster Recovery
Data Storage
🎧 IT Support & Managed Services
Help Desk
Software Support
Remote IT Services
Mobile Device Support
🌐 Network & Communication Solutions
Network Management
VOIP
☁️ Cloud, SaaS & Applications
SaaS
Online Subscriptions
Smartphone Applications
Don’t see your industry here? We can customize a program for you.
What You Get
Large Center Expertise, Familiar Support
With Qtas, you don’t have to choose between expert-level support and personal service. We provide large call center experience with the responsiveness of a close-knit team, so you always know who’s answering.
24/7 Call Answering and Routing
Tech problems don’t follow a 9 to 5 schedule, so neither do we. With Qtas, our reliable call center services make sure every client reaches a live, trained professional no matter the time or day
Voicemail Services
Qtas offers reliable voicemail solutions with a dedicated phone line and personalized greeting, so callers can leave messages anytime. We assign you a dedicated telephone number where you can leave a customized message for their callers to listen to and leave a message in return.
Your voicemail can be simple with one general use mailbox or set up with a tree of options, including a live agent option for those who need immediate assistance. We can also combine live support and voicemail services.
Email and Text Messaging
We streamline your support process by sending real-time summaries of every client call via text or email. Stay ahead and know you’ll never miss a lead or support need.
Access to the Qtas Portal
Qtas makes accessing messages easy with our convenient online portal. Just log in from anywhere in the world using only a Wi-Fi-connected device to manage your communications.
Appointment Scheduling
Qtas can make appointments on your behalf, so your schedule stays full and revenue keeps coming. From emergency computer repairs to staff meetings and beyond, we can help keep your schedule organized and your time optimized.
On-Call Schedule Management
IT providers can forward Qtas a copy of their on-call schedule in advance. We update accounts daily with the proper on-call team member, so when a customer has an IT emergency, their concern is routed to the correct on-call person for that day. If this changes, we stay on top of it so no one slips through the cracks. We can reach out to you by phone, text, email or all three.
We can also build an escalation tree to pass phone calls to supporting staff members if the initial on-call person is unavailable. We can reach out to you by phone, text, email or all three.
Lead Capture
With Qtas, no call is missed. Whether it’s an IT emergency or potential lead, we get you all the relevant information needed to follow up with each call.
Marketing Support
Qtas helps you manage the influx of calls from marketing campaigns by separating ad-driven leads from existing client calls. We’ll also capture valuable data like call sources and ad performance, allowing you to see which campaigns are converting.
Compliance and Mandatory Disclosures
We prioritize the protection of sensitive identifying and financial information. Our systems are designed to securely store and transmit data according to compliance standards.
Bilingual Support
Qtas partners with third-party translation services to provide support to your customers in multiple languages.
Benefits of Call Center Services for IT Providers
24/7/365 live call answering, voicemail services, after-hours support, and more.
We offer comprehensive call center services that can be custom-tailored to your business. You can scale up or down as needed and choose the services that work best for you.
Faster response times.
With cybersecurity issues, time is of the essence. We answer calls and route them to the correct department quickly, so your response times stay low.
Fewer distractions for tech professionals.
Reliable telephone answering services allow your engineers and support staff to focus on solving customer problems instead of answering phones.
Customized scripts for technical accuracy.
Qtas follows your instructions to the letter, so callers get the correct information. This reinforces your reputation for reliability and improves the customer experience.
Scale up or down as needed.
Since our services are customized to you, you can increase or decrease your support level to accommodate downsizing and growth.
Reach Out to Qtas Now
Qtas is available now to help your firm manage incoming calls, schedule appointments, and give important information to callers. No matter what level of support you need, we’re ready to deliver. Contact us at (617) 479-3700 or call toll-free at (800) 514-9500.