Patient Engagement, Scheduling & Call Center Solutions for Healthcare Providers
Deliver exceptional patient experiences with professional appointment scheduling, patient support, call handling, insurance verification, and after-hours answering services—all managed by trained healthcare communication specialists.
Healthcare facilities need responsive, accurate, and compliant communication services. Qtas provides customized call center solutions for medical centers, clinics, physician groups, and private practices, ensuring patients receive the support they need whenever they call.
Our healthcare-trained agents handle live answering, appointment requests, voicemail services, and after-hours inquiries with professionalism and care. Every call is carefully routed to the appropriate department or on-call provider, helping your organization reduce missed opportunities, improve patient experiences, and maintain uninterrupted communication.
Who We Service
Qtas provides compassionate and dependable 24-hour call answering services to:
🏥 Healthcare Providers
Medical Practices
Family Doctors
Urgent Care Facilities
Medical Centers
Telehealth Provider
🩺 Specialists
Pediatricians
Cardiologists
Dermatologists
Endocrinologists
Neurologists
🧠 Behavioral Health
Behavioral Health Centers
Mental Health Providers
Counselors
Psychiatrists and Psychologists
Addiction Treatment Facilities
🧪 Diagnostic & Clinical Services
Laboratories
Radiology Departments
Dialysis Centers
🏡 Care Facilities
Nursing Homes
Home Health Care Providers
Hospices
Birth Centers
🤝 Support Services
Pharmacies
Health Insurance Companies
Blood and Plasma Donation Centers
Ambulatory Surgical Centers
Physical Therapists
If your specialty isn’t listed, just reach out to us, and we’ll create a personalized program just for you.
What You Get
Large Center Expertise, Familiar Support
Qtas delivers the reliability of a major call center with the personal attention of a dedicated in-house team. This ensures every interaction is handled with the care and professionalism your callers deserve
24/7 Call Answering and Routing
You can never predict when a patient will call or have an urgent issue. Our team is here to be your organization’s other hand, even at night or on holidays, so your critical calls are never missed. We follow your exact instructions to triage, route, and escalate calls with professionalism every time.
Voicemail Services
We help healthcare organizations and facilities manage calls effectively with personalized voicemail. We assign you a dedicated telephone number where you can leave a customized message for their callers to listen to and leave a message in return.
Your voicemail can be simple with one general use mailbox or set up with a tree of options, including a live agent option for those who need immediate assistance. We can also combine live support and voicemail services.
Email and Text Messaging
Stay informed about patient interactions without delay. Qtas sends secure email or text notifications immediately, so you’re always up-to-date on urgent messages, appointments, and other key details
On-Call Schedule Management
Qtas stays on top of your on-call schedule, so when an urgent call comes in after hours, it gets routed to the right person as quickly as possible. We also update our system every day with the correct person on call, even when there are sudden changes in your schedule. We can reach out to you by phone, text, email or all three.
Marketing Support
When you want to advertise the addition of a new physician or that you’re accepting new patients, we offer robust marketing support. We answer sales calls, answer important questions, and collect data, which lets your team spend more time with patients.
On-Call Schedule Management
Does your business have on-call staff? You can send us your on-call schedule in advance and we’ll update your account with the correct on-call person each day to make sure emergency calls are routed to your team immediately.
We can also build an escalation tree to pass phone calls to supporting staff members if the initial on-call person is unavailable. We can reach out to you by phone, text, email or all three.
Lead Capture
We track every call that comes in for your business and take down important information about the caller and their concerns. This lets you identify valuable potential leads for future sales.
Marketing Support
If you’re running an ad campaign or publishing promotional materials, Qtas can help you handle the incoming responses. Our team can take orders, reservations to attend an event, and provide product or service details that are scripted.
Benefits of Call Center Services for Medical Facilities
24/7/365 live call answering, voicemail services, after-hours support, and more.
We offer comprehensive call center services that can be custom-tailored to your facility. You can scale up or down as needed and choose the services that work best for you.
Streamlined call routing.
We follow your on-call schedules to direct callers to the right staff member at the right time as quickly as possible.
Better patient care.
Because your phone lines are freed up, your in-house staff can spend more time working one-on-one with patients.
Get Started with Qtas Today
When your practice needs scalable telephone answering services, you can trust the team at Qtas. We provide customizable services that fit you and flex with your changing needs. Contact us today to get started at (617) 479-3700 or call toll-free at (800) 514-9500.