The story of
QTAS
Family Owned & Operated — Since 1947
When the telephone was still a novelty in most parlors, one family answered the call — and never stopped.
1947
Year Founded
229
Years of Combined Agent Experience
3
Generations of Family Leadership
“The customer has always come first — not as a policy, but as a way of life passed down through our family since the very beginning.”
In the years following the Second World War, when America was rebuilding itself one handshake at a time, QTAS was founded on a conviction as old as commerce itself: that the person on the other end of the line deserves to be heard, respected, and helped. That conviction has not wavered in over three quarters of a century.
What began as a modest answering service has grown into a full-service call center operation — yet the character of the enterprise has remained unchanged. The same family. The same values. The same belief that a courteous voice, arriving promptly and speaking plainly, is among the finest things a business can offer its customers. Today, that tradition is carried forward by a team whose combined experience spans 229 years.
Our operators do not merely answer telephones. They represent your enterprise with the same care a trusted colleague would — bearing your name, upholding your reputation, and treating every caller as the most important call of the day. Experienced supervisors stand watch over every shift, and backup staff remain ever on call, because our word has always been our bond.
We are, above all else, a family — and we extend that fellowship to every client who entrusts us with their good name. Whether your trade is medicine or law, commerce or craft, the QTAS team becomes your team. We invite you to write the next chapter of this story alongside us.
Our History
With more than a 60+ year track record of keeping local and national businesses in touch, QTAS is a third generation family company. When Edward Reardon, Sr. founded the business in 1947, he never imagined that he was creating a legacy for his son, and eventually his granddaughters. Located in historic downtown Quincy, Massachusetts, QTAS has steadily grown from a one-man operation to a technologically sophisticated call center operation serving more than 500 clients.
Our Values
Exceptional customer care and service are not just buzzwords at QTAS. Everyone on our staff, from managers to call center agents, is highly trained, accessible, and responsive. Over the past six decades, we have earned a reputation for meeting customer needs, resolving customer concerns, and exceeding customer expectations. Always ready to take on new challenges, we’re proud to have had the opportunity to grow with our clients’ businesses and contribute to their success.
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